Service Warranty & Disclaimer

At Nouveau Core, we are committed to delivering AI consulting services with the highest standards of quality, professionalism, and integrity. This page sets out the scope of our service warranty, as well as important disclaimers and limitations of liability.

1. Our Commitment to You

We warrant that our services will be provided with reasonable care, skill, and diligence, consistent with industry best practices in the UK and Hong Kong. We will ensure that all deliverables are prepared by qualified consultants, supported by rigorous analysis and ethical AI principles. We continually update our methods and tools to reflect emerging technologies, regulations, and responsible AI practices.

2. Scope of Warranty

Our warranty applies to:

Consulting Services: advice, strategies, and recommendations provided to clients.

Deliverables: reports, AI models, or analyses that we prepare specifically for your business.

Professional Standards: compliance with applicable laws, including the UK Data Protection Act 2018 / GDPR and Hong Kong’s Personal Data (Privacy) Ordinance (PDPO), as well as AI ethical frameworks.

3. Limitations of Warranty

While we stand behind our work, there are important limits:

No Absolute Accuracy: AI systems may produce probabilistic outputs and cannot be guaranteed to be 100% accurate, bias-free, or error-free.

Client Responsibility: Our services are advisory in nature. Final decisions, implementations, or actions based on our advice remain the responsibility of the client.

Third-Party Tools: We may integrate third-party software or cloud services; we cannot warrant their performance, uptime, or security beyond what their providers guarantee.

External Factors: We are not responsible for disruptions, delays, or failures caused by factors outside our reasonable control (e.g., internet outages, cyberattacks, or regulatory changes).

4. Liability Disclaimer

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential losses, including loss of profits, business interruption, or data loss arising from use of our services. Our total liability for any claim will not exceed the fees paid to Nouveau Core for the specific service giving rise to the claim. Nothing in this disclaimer excludes liability for death, personal injury, or fraud where prohibited by law.

5. Client Responsibilities

To ensure the effectiveness of our work, clients agree to:

Provide accurate and timely information necessary for us to deliver services. Use our deliverables responsibly, with awareness of AI’s limitations. Implement appropriate safeguards when deploying AI solutions (e.g., human oversight, risk management).

6. Continuous Improvement

We regularly monitor industry standards, regulatory guidance, and ethical AI principles. Our warranty reflects our commitment to continuous improvement and responsible AI consulting practices in both the UK and Hong Kong.

7. Questions & Contact

If you have any questions about this Service Warranty, please contact us at:
[email protected] or via our contact page.

Effective Date

This Service Warranty & Disclaimer is effective from: 8 July 2025